Frequently Asked Questions
What is the minimum and maximum age required to rent a vehicle?
Renters must be 21 years of age or older to book a vehicle.
Is there a required interval between bookings?
Yes. To ensure vehicles are properly prepared for each rental:
6-hour buffer is required between bookings when vehicles are delivered to guest locations.
2-hour buffer is required between bookings when vehicles are picked up from our location.
Do you offer any discounts or promotions?
Yes. We offer discounts on long-term rentals:
5% discount on qualifying extended rentals.
10% discount on rentals of one month or longer.
Please contact us for current promotional offers and eligibility.
Is a security deposit required?
Yes. A $300 refundable security deposit is required for all rentals.
What is the shortest and longest rental duration allowed?
Minimum rental period: 2 days
Maximum rental period: No set limit, subject to vehicle availability.
How are sales tax, coupons, and additional fees applied?
Applicable taxes and fees are calculated and added during checkout. Any valid discounts, promotional offers, or coupon codes will be applied before final payment according to their terms and conditions.
How many miles are included with the rental?
Mileage allowances vary by vehicle type:
- Cars: 300 miles per day included
- Vans: Unlimited mileage included
Additional mileage charges may apply where applicable.
What are your standard business hours?
Our standard business hours are:
7:00 AM – 8:00 PM
What delivery locations do you offer, and what are the fees?
Delivery services are available for the following locations:
Airport Delivery: $80
Locations within 50 miles: $120
Please contact us for delivery requests outside these areas.
What are the allowed pick-up and return times?
Vehicles may be picked up and returned during our standard business hours:
7:00 AM – 8:00 PM
Is there a specific schedule for custom deliveries?
No. Custom delivery requests can be arranged based on availability. Please contact us to discuss your specific needs.
Do you allow pick-ups and returns outside business hours?
Yes. After-hours pick-ups and returns may be accommodated upon request.
Are there any important extra details renters should know?
For airport deliveries, renters are responsible for any applicable airport or parking gate fees charged at the delivery location.
Do you offer additional equipment or services? Are there any related fees?
Yes. Additional equipment may be available, including:
- Child car seats
- Luggage trolley/cart
Please contact us for availability and pricing.
What is the cost for an additional driver?
Additional drivers may be added for a $100 fee, subject to approval and qualification requirements.
What are the penalties or fees for smoking in the vehicle?
Smoking and vaping are strictly prohibited in all vehicles.
Any evidence of smoking, odor, ash, or residue will result in a $300 cleaning fee.
Are there any fees associated with EZ Pass or toll usage?
Yes. Toll usage is subject to a $20 administrative fee, in addition to any toll charges incurred during the rental period.
Is there a cleaning fee? Under what conditions is it charged?
Vehicles should be returned in reasonably clean condition.
A $200 cleaning fee may be charged if the vehicle is returned excessively dirty or requires special cleaning beyond normal use.
Have a question for us?
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Why Choose Us!
Skip the long lines and hassles of traditional car rental companies by having your next luxury car delivered directly to your preferred location and time.
As a gesture of our appreciation, we provide a white-glove concierge service with onsite check-in at your hotel or residence for all our valued clients.
Want to book from us?
Avoid the lengthy queues and hassle of conventional car rentals. Choose our service, and your luxury vehicle will be delivered directly to your chosen location, precisely when it's most convenient for you.
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